Airport Fast Track FAQ

A passenger assistance service. A staff member meets you with a name sign, helps with formalities and walks you to a priority lane for immigration (arrival) or immigration and security (departure). You spend less time queuing after a long flight.

No. You still complete every official immigration and security check yourself. Fast track gives you access to a priority or private lane and personal guidance, so the process is quicker and easier.

Standard takes you to the priority service lane. VIP uses a private business lane with no queue and, for departures, includes fast check-in assistance. VIP is the better choice at peak hours and during the Tet holiday.

Fill in the booking form in about 2 minutes. You do not pay online. We check availability and reply within 2 hours with your booking code and payment instructions. You only pay after we confirm.

No, it is optional. Uploading a passport photo helps us prepare your service. If you prefer, choose “send later” and share it with us on WhatsApp after we confirm.

Your exact meeting point and staff contact are sent in your confirmation email. For anything specific to your trip, such as delays, wheelchairs, children or car transfer, write it in the “Questions or special requests” box of the form and we will answer in our reply.

Every official email carries your booking code starting with #YG-. We will never ask you to pay into an account different from the one in your confirmation, and you can always verify on WhatsApp.