Privacy Policy
Last updated: November 11, 2026
1. Data we collect
When you send a booking request: name, email, phone, nationality, flight details, your notes and (optionally) passport images. We also record minimal technical data (truncated IP address, referring page) to prevent spam.
2. Purpose
Only to check availability, confirm and deliver your airport assistance, contact you about the booking, and prevent fraud.
3. Storage and retention
This website does not store form data or passport images on a server. Data is transmitted once over an encrypted connection to our internal mailbox. Passport images are deleted no later than 30 days after the service is completed.
4. Processors
Cloudflare (hosting, bot protection), a transactional email provider, Google (mailbox) and ExchangeRate-API (currency rates, no personal data). We never sell or share data for advertising.
5. Your rights
You may ask to access, correct or delete your data by emailing us with your booking code. This policy follows Vietnam’s Decree 13/2023/ND-CP on personal data protection and GDPR principles.